Traditional infrastructure maintenance (reactive hardware-break-fix) has performed like an insurance policy for your infrastructure, with set monthly payments that routinely never pay dividends equivalent to your desired business expectation to ROI results.

That's where iTWatch changes the maintenance approach and allows for a broad portfolio of dynamic, heterogeneous IT infrastructure technologies to aid in reduction of maintenance costs while driving increased value to your overall maintenance strategy.

MONTEL TECHNOLOGIES' iTWatch Maintains help organizations enhance the business value of their IT investment through improved operational efficiency and service levels - allowing you to maintain control over your IT operations, infrastructure and costs. Through our highly skilled resources, proven methodologies, and innovative solutions, MONTEL TECHNOLOGIES helps you achieve the quality of service your business demands.

FEATURES
1. Quick Response

• Montel Technologies can monitor what issues are affecting your assets, and will respond before they become critical - Proactive Solutions
• Automatic alert dispatch to Montel Technologies guarantees a quick response to problems at your site

2. Service solutions

• Alerts Montel Technologies when an asset has a problem
• Automated dispatch of technicians only when need arises vice an onsite model of maintenance delivery
• Non-hardware problems passed to your staff for resolution if desired

3. Graphical Performance Reporting

• Scheduled executive reporting, automatically generated and sent directly to your e-mail address
• Easy-to-understand graphical reports with "un/acceptable threshold" lines
• Makes capacity management and upgrade planning simple

4. Remote Management and Communication

• Montel Technologies can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
• If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than ever before
• Network services monitoring and alerting (POP3, HTTP, FTP and others)
• Very low bandwidth requirements - does not slow down your network response time with issues affecting your network, and will respond before they become critical - such as a server running low on memory

5. Detailed Site Level Inventory

• Up-to-date hardware, software and patch information - automatically collected, 100% accurate - can be used for insurance claims in case of flood, fire or theft, asset tracking and lease management

GROW YOUR BUSINESS, CUT COSTS!
MONTEL TECHNOLOGIES offers a selective sourcing model that allows you to choose the components of your IT infrastructure you would like us to manage. And as your business requirements change, MONTEL TECHNOLOGIES provides the flexibility to adapt your IT solution to fit your business needs by reallocating existing resources to where they are needed most.