As technology has connected us all more closely, top-tier cities must address security solutions and protect assets across a variety of applications – tourist attractions, governmental infrastructure, information technology and more.
The Public Building Commission of Chicago helped bring Motorola and Montel Technologies together when Chicago city officials wanted to upgrade their security solutions in 2010.
Ivan Hansen, current deputy commissioner for Chicago’s Department of Fleet and Facility Management (2FM), which manages equipment and vehicles to support city departmental operations, was a director with the Building Commission at the time and said the city relied on Montel to improve video surveillance and security card access. The two biggest jobs involved two adjacent buildings: Chicago City Hall, official seat of the city government, and the Richard J. Daley Center, home to the Circuit Court of Cook County.
Identifying contractors with the level of expertise, focus on quality and attention to customer service for a project of this scale had proven to be challenging. Hansen said previous issues with contractor follow-through were resolved with Montel’s dedicated team approach.
“With Montel, they never left. There are still pieces of the project where they’re helping guys at City Hall,” Hansen said. “All of the jobs were very good experiences.”
Deputy Commissioner for Chicago’s Department of Fleet and Facility Management